communication skill

                               Communication is to inform,to make other people understood,to convey the message,Basic objectives of consumer's communication is to motivate them to buy or use the service.Here one thing must kept in mind that"knowleldge is heaven and ignorance is hell".But raw information is boring.Every communication needs to support customer's knowledge and enhance their pleasure.better communication motivates travelers to involve in reciving sservice.As tourism is related with pleasure the communication should be focused on gaining trust and providing pleasure.
               Communication involves different processes.The very step of communication is planning.A saleperson should know what and how information are going to be provided and to whome.A good communication starts before opening mouth.Good preoeration eliminates fear.Some special tools like picture s,posters,figures and facts will support communication.Better preperation results better communication.
            The second step of communication is to motivate the customer to listen.For this one must be capable to win the customer's trust.The personality,knowledge,langwage etc help to win the trust.People like to listen a familier subject.Motivation should be started with finding out of customrs interest.Finding out of customers age,sex,nationality,interest.their budget or purchasing capacity,and how much they know about the product and about the company should be the starting point.Delivery message when they are ready to recive.